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Terms and Conditions

 

It is important for customers to understand the terms governing the use of our service. Please read all Terms and Conditions carefully before placing an order. By ordering any of our products, you agree to be bound by these Terms and Conditions.

You are welcome to print off a copy of these terms and conditions, for your future reference. If you would like them in any other formats, for instance large print, just get in touch.

About Total Print

Total Print and its associated websites are owned and operated by Total Print Ltd.

Registered Office:
The Garden SuiteĀ 
23 Westfield ParkĀ 
Redland
Bristol
BS6 6LT

Company Number:
7212850

Service Availability - who our service is intended for

Thelocalprintcompany.co.uk is intended for use by business customers resident in the United Kingdom. If you are ordering from, or for delivery outside of the UK please contact us - we ship throughout Europe (prices are different to those shown on thelocalprintcompany.co.uk). We do not accept orders from individuals other than in the context of business - our service is business-to-business.

By placing an order with us you warrant that you are:

  • Legally capable of entering into binding contracts
  • At least 18 years old
  • Resident in the United Kingdom
  • Ordering for Business purposes

Our communication with you

In order to place an order with us, we require certain information about you. This may include your name, address, telephone number and email address.

We are authorized, but in no way obligated to send the customer communication messages relating to their order, or order status. Messages sent by Total Print Ltd staff members are presumed to have been received from point of dispatch.

Personal Data and Privacy Policy

The personal data (for instance name, address, telephone number etc) you have provided us with will be used for the fulfillment and processing of your order. Our goods are shipped with DPD or DHL (unless otherwise stated). Delivery agents will be given access to your details as far as is necessary for the delivery of your order. We may also keep a record of your details on file so that we can keep you informed of our latest products, prices, news and special offers.

If you have any questions about how we use your personal details, or would like to request access to data stored relating to you, please write to us at Office 9, 42 Triangle West, Park Street, Bristol, BS8 1ES.

IP Addresses

We may collect information about your computer, including (where available) your IP address, operating system and browser type for system administration and development. This information will be used for statistical purposes, and does not identify the individual. When legitimately requested any information stored will be passed on to the Police or other law enforcement authorities.

The Contract between us

Your order constitutes an offer to buy the product you have ordered from us. All orders are subject to acceptance from us, we will confirm acceptance by sending you an confirmation email at the time we confirm artwork or before under certain circumstances (for instance orders processed offline). A legally binding contract between us will be formed only when you have received this.

You do not have the right to cancel a contract for the supply of any of our products. This is because the cancellation rights in the UK do not apply to the sale of custom-made articles or goods made to a customers specification. Unfortunately once we have approved your artwork we cannot offer a refund if you decide that for whatever reason you no longer require your order.

Availability and Delivery

We do not guarantee turnaround times, or delivery dates. Turnaround is expressed in working days starting the day after your artwork / payment is received, any dates or turnaround times given are estimations based on typical turnaround times. Delivery times may vary, and are dependent on the delivery agents ability to deliver. Large UK events or extremes in weather may cause additional delays.

Prices and Payment

Prices for printing will be as quoted on Total Print website(s) or as part of a manual quote, except in times of obvious error. These prices include VAT (if applicable) and delivery costs to one address in the UK mainland.

In the event that a price has been miscalculated we are under no obligation to process the order at the incorrect price. Payment for all orders must be made in advance, by Credit / Debit Card, Cash, Cheque (clearing times apply), PayPal or Bank Transfer.

Artwork and our obligations to check it

We will carry out all print orders solely on the basis of the artwork sent by you. Error-free printing is not guaranteed. Artwork requirement details are available at the time of upload (or on request for special orders), it is your sole duty to ensure your artwork complies with these. We will check your data is a) the correct size, b) against obvious resolution issues, and c) includes all aspects of the design (where reasonably possible), and inform you where possible, however accept no responsibility for this. Please ask if you have any questions about design, layout, templates, fold positions etc.

Artwork Proofs

Proofs of work may be submitted for customers approval in the event that our team have designed or made changes to the design on the customers request, or if we have any specific concerns regarding artwork. Total Print shall incur no liability for any errors not corrected by the customer in proofs submitted. When any work is left to our discretion, no liability is accepted.

Our Liability

Total Print warrant that any product purchased from us is of satisfactory quality. Our liability is limited to the original purchase price of that product.

This does not in any way include or limit our liability:

  • For death or personal injury caused by Total Print's negligence
  • Under section 2 (3) of the Consumer Protection Act 1987
  • For fraud or fraudulent misrepresentation
  • For any matter for which it would be illegal for Total Print to exclude or attempt to exclude its liability

If the supplied goods are defective, or lack warranted qualities, Total Print will, at its discretion, replace, refund or remedy the goods. If part of the delivery has defects, this will not authorize the customer to object to the whole shipment. In the event that Total Print offer a refund, this will be made without prejudice, within a reasonable amount of time.

Complaints

We hope our Terms and Conditions are clear. If you feel the need to negotiate special t+c's please contact us to discuss prior to placing an order. Any alternative agreements will need to be signed separately. Obvious defect in delivered goods should be reported to us within 7 days of receipt to allow us to correct the problem in a timely manner. Complaints made solely because you have failed to heed any information on requirements or terms and conditions cannot be raised. This applies in particular to printed matter that is based on RGB colours, in which the resolution is too low, or is delivered late. Slight deviation in colour will not be regarded as defects. Short of excess shipments of up to 10% of the ordered print run are customary in the trade and must be accepted. In the event a complaint is raised we may ask that 5% of the total order quantity be posted to us to allow us to inspect and investigate the evidence. In the event that we request this, we will not proceed with the complaint until this evidence has been received. Please email all complaints to complaints@thelocalprintcompany.co.uk

Archiving

Any data required for the fulfillment of your order will not be retained after the order has been completed. Any artwork designed by Total Print will be sent to the customer on request at or around the time of ordering. Data will not be kept on file, any data not requested will be deleted shortly after delivery of your order.

Written Communications

The law states that certain information or communication Total Print sends you should be in writing. However, you accept that communication with Total Print will be mainly electronic. You acknowledge that all contracts, notices, information and other communications electronically received from Total Print comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Transfer of rights and obligations

The contract between you and Total Print is binding on both parties and on their respective successors and assignees. Total Print may transfer, assign, charge, sub-contract or dispose of a contract or any of its rights or obligations arising under it at any time during the term of the contract.

Events outside our control

Total Print will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under a contract that is caused by events outside its reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, events, non-happening, omission or accident beyond its reasonable control and includes in particular (without limitation) the following: Strikes, lock-outs or other industrial action. Civil commotion, riot, invasion, terrorist attach or threat of terrorist attack, war (whether declared or not), or threat or preparation for war. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. Impossibility of the use of public or private telecommunications networks. The acts, decrees, legislation, regulations or restrictions of any government.

Total Print's performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues.

We cannot control the actions of our couriers.

Preliminary Work

All work carried out at the customers request shall be chargeable. Any and all charges will be agreed prior to work commencing.

Copyright

Unless agreed in writing, the copyright of general artwork, commissioned design or illustrations and anything else prepared on behalf of the customer shall belong to the customer. we reserve the right to use the artwork or printing produced for the purposes of promoting Total Print. The customer is responsible for obtaining all necessary authorizations and consents to reproduce pictures, artwork, photographs, copyrighted text and any other reproducible materials prior to instructing us to reproduce the same. The customer shall indemnify and hold Total Print and its representatives harmless against all claims, demands, actions, costs, expenses (including but not limited to legal costs), losses and damages arising from or suffered or incurred by reason of any claim that the reproduction of the materials by Total Print infringes the intellectual property or other rights of any third party or misuses the confidential information of a third party.

All design, text, illustrations, graphic, photographs, diagrams, drawings, logos and the selection and arrangement thereof, and all source code and other material content (including websites) is subject to copyright law, and is owned by Total Print. No reproduction of any part is allowed without prior written permission.

Credit Terms and Payment

All invoices not settled within the agreed credit terms are subject to interest charged on the overdue debt at 6% above the HSBC base rate at the time, and an administration fee to cover its debt recovery costs and any other costs relating to the collection of payment. Unless otherwise agreed, full payment is required prior to work commencing.

Illegal Artwork

Total Print will not reproduce any artwork which in its opinion may be of an illegal or libelous nature or an infringement of the proprietary or other rights of a third party. The customer shall indemnify and hold Total Print harmless against all claims, demands, costs and expenses, losses and damages arising from or suffered as a result of the work.

Printing of Adult Artwork

Total Print does not accept, and will not proceed to print with any artwork it considered to be of an 'adult nature' ie pornography.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

 

These Terms and Conditions and any document expressly referred to in them represent the entire agreement between Total Print and the customer in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between Total Print and the Customer, whether oral or in writing.

Total Print and The Customer both acknowledge that, in entering into a contract, neither party has replied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between Total Print prior to such contract except as expressly stated in these Terms and Conditions.

Total Print has the right to revise, and amend these Terms and Conditions from time to time, without prior written notice.

Last Updated: September 2012